Wedding Contract Terms + Conditions

Our Terms + Conditions are here to protect you as the client and us as the business.

As a client you have rights too and we want you to understand the in's and out's of what is required. 

You may have questions about the 'what if' scenarios. And what plan we have to help you in these situations.

Please read through them thoroughly (as below) so you have an understanding too.

Full Wedding Contract Terms + Conditions


Quotes are valid for 30 days.

We cannot hold dates or provide tentative bookings. To confirm your quote and secure your date, we require an initial non-refundable 25% payment and approval of these terms + conditions.

It is your responsibility to review all event details, including the date, wedding venue, and quantities of items to be delivered.

Booking Confirmation 

A booking is confirmed upon a signed copy of these terms + conditions as well as receipt of an initial non-refundable 25% payment.

This initial non-refundable payment is compensation for our work done
to date and is required to secure our services for your date because it precludes us from booking another event on your event date.

This payment will be deducted from the total owing.

Signing this agreement confirms you have proofread and approved all the details of your event. 

Changes to the quote can be made under the conditions outlined in the “Changes to Quote” section.

Payment Terms 

The balance owing on your order is due 30 days prior to your wedding date. 

We cannot deliver any items or event designs without final confirmation of payment receipt. 

Payments can be made by direct deposit. 

Changes to Quote 

Upon accepting this quote, you are agreeing to the items and to the total value listed.

Should you wish to make changes to the items in this quote, we require a minimum of 30 days' notice before your event date. However, please note, the final quote amount cannot be reduced by more than 10% from the original agreed-upon estimate.

Changes to your event date and venue can only be made under the conditions listed in the “Rescheduled & Relocated Events” section.

All changes must be made in writing to

Event Cancellations 

If the client decides to cancel this agreement, it must be done in writing to at least 30 days before the event.

Events cancelled within 30 days of the event date remain payable in full, regardless of the circumstance.

If you cancel your event and provide more than 30 days' notice, the initial
payment made remains non-refundable. Moneys paid above and beyond the initial 25% payment will be refunded.

We reserve the right to cancel the contract at any time. In this instance, you are entitled to a full refund (including the initial 25% payment).

Rescheduled & Relocated Events 

The client must advise of any change to the event venue or event date in writing to

We will do our best to accommodate new dates or location changes however we cannot guarantee our availability.

If we are unavailable on your new event date, or are unable to accommodate your change of venue, the initial 25% payment made remains non-refundable.

If we are available on your new event date, or able to accommodate your venue change, the initial payment made, will be transferred to the new date. A new contract and quote will be drawn up taking into account the changed circumstances.  (For instance, wholesale product prices fluctuate
through the season, delivery and hourly wages vary depending on venue set-up requirements).

Price Variations 

We reserve the right to amend or change the pricing outlined in this quote in the event of cost changes beyond our control (e.g. wholesale flower prices).

We will make every effort to honour the original agreed price, however, the
current volatile nature of shipping (national/international)
dramatically affects wholesale flower prices.

Any price increases will be formally advised to you in writing and a
recommendation provided to the client at least 14 days prior to your
event date.

Product Substitution & Availability 

All flowers and foliage’s are subject to seasonal quality and availability.

Unfortunately, we cannot guarantee availability, exact colours or shades of specific products. When working with Mother Nature, there are no guarantees. Unseasonably warm, wet or cool seasons have a dramatic impact on flower and foliage availability.

Regardless of the availability of specific products, we will always adhere to the
agreed colour palette and style of floral design, as outlined in our
supplied design inspiration (in your quote).

We reserve the right to substitute all products to ensure the highest quality
ingredients are used. If needed, a final consultation can be arranged to
discuss alternative options.

Containers and vases may change due to supplier issues, we will substitute the selected product with items of greater or equal value, in line with the
overall look and feel for the event. 

Refunds will not be given for minor changes in flower type or appearance. 


Upon delivery (or collection) the client assumes all responsibility and care for your flowers and designs. 

Hired Pieces 

All hire items remain our property and are provided on a hire-only basis unless purchased by the customer. 

All hire pieces must be returned to us within 48 hours of the wedding unless agreed otherwise. 

Please advise your guests that all hired items (e.g. vases & votives) must
not be removed from the venue, otherwise you will be charged the full
cost of replacement of each item not returned to us.

Clean, unbroken return of all hired stock is your responsibility. 

Lost, broken or damaged stock on hire from us must be paid for in full, by you. 

We reserve the right to charge an additional holding fee for hire items. We also reserve the right to charge the client full replacement costs for items
damaged, lost or broken. 

Photographs & Video Footage 

We retain the right to photograph all finished work and use photographs of your wedding/event in our marketing efforts. This includes, but is not
limited to social media, brochures, websites, Pinterest, advertising,
magazine submissions and other publications related to self-promotion
and marketing. 

Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission. 

Any photos provided to us by your photographer will only be used by us for the promotion and marketing of our business. Photographer’s credits will only be displayed if requested. 

We reserve the right to hire an independent photographer to capture our work on the day. Usage of these images will be limited to our own marketing and self-promotion applications. 

Installations + Large-Scale Designs 

It’s the client’s responsibility to advise the venue/events manager regarding the scope of designs. 

The responsibility remains with the client to seek the required permissions
from the venue to construct any hanging, suspended or other uncommon floral installations. 

 We cannot be held responsible or liable for any instances where work cannot be completed and achieved due to a lack of permission or safety at the venue.

Supplying Your Own Vases + Structures 

Please check that your vases and vessels are watertight before you drop them off to us. 

If you are using your own archway or ceremony structure, it’s your responsibility to ensure it is securely anchored into the ground in anticipation of all weather conditions (wind, rain etc.). Please check with the venue manager as to how and when this can be set up. 

We won’t provide refunds for any work that cannot be completed by us on the event day due to faulty or unsafe materials provided by the client. 

We cannot be held responsible for any damage done to items hired by the client. 


We respect your privacy. Your names, wedding date, contact details, order
information & pricing will be treated with complete privacy. 

We will not speak with any media representative or release any information unless you give us consent to do so. We request you do the same and do not disclose order and pricing details to anyone without our express
written consent. 

Extreme Weather Conditions 

In the instance of extreme weather (wind, rain, heat, or cold), we will always put safety first and will follow government advice regarding any event including flooded roads, high winds and bushfire evacuations. 

We cannot be held liable for the impact extreme weather conditions have on our ability to safely do our job. 

Extreme temperatures and high winds have a dramatic impact on flowers. While we will do our best to go above and beyond, we cannot be held responsible for damaged florals as a result of the weather.

Impact of COVID-19 

We take public health seriously and adhere to all health and safety
requirements: masks, gloves, proper sanitary measures and social
distancing are a part of our basic service standards. 

Where we cannot safely perform our duties as a direct result of COVID-19, we will advise the client in writing. 

Should we be required to quarantine in the lead-up to your event date, we will
advise you in writing and provide you with our plan of action. 

Should someone from your event contract COVID-19, it’s your responsibility to advise us in writing as soon as possible. 

Force Majeure 

In the event either party is unable to perform its obligations under the terms of this Agreement because of acts of God, strikes, equipment or
transmission failure or damage reasonably beyond its control, or other
causes reasonably beyond its control, such party shall not be liable
for damages to the other for any damages resulting from such failure to
perform or otherwise from such causes. 

In the instance, the force majeure event results in the cancellation or
relocation of the wedding within 30 days of the planned date, and the
wedding date is unable to be rescheduled or relocated by mutual
agreement as per this Agreement (Rescheduled & Relocated Events),
you agree that you will be liable for: 

The initial 25% payment; and an amount equivalent to the cost of any flowers or materials purchased by us to meet our obligations under this